Mark Russell Email & Phone Number

Mark Russell is a Co-Founder at The Generational Exchange based in Denver Metropolitan Area, United States, North America. Customer Relationship Consultant with over 30 years’ Sales and Account Management experience. Goal-oriented and target-driven, consistently exceeding expectations to promote customer engagement and success. Where other people see problems, I see challenges, and I thrive on devising solutions. I have spent my career learning and focused on executing a consultative and engaging relationship with accounts through a strong discovery process seeking viable solutions for the challenges to be solved. With a core value and mission of 'paying it forward', I am a Gallup Certified Strengths Coach and am energized by collaboration and a mission to enable customers and teams to succeed. * Consistent revenue retention, attainment and performance of new products and services in a SaaS model. * Operational Effectiveness – optimizing a pragmatic approach to a customer success or account management model. I am passionate around collaborating and creating new solutions meeting market demands and challenges. I have experience in executing and building sales and account management methodologies for engaging multiple departmental teams and stakeholders. The challenge is articulating through a customer centric lens; the customer needs, strengths, gaps and opportunities with a phased solutions approach to map value and alignment with the customer and solution provider. I thrive best when collaborating with others, and providing solutions within an ecosystem. Direct Sales and Account Management skills in: * Understanding elements of the 'Solution Ecosystem' and positioning of entry points for the customer * Lead generation and discovery methodologies * Account expansion once a partnership has been formed with formal methodologies and business tools to retain and grow * Cultivating relationships towards advocacy and positive social engagement strategies * Evolving internal business models, otherwise don't rest your laurels on past models * Why to reinvent, when to reinvent * Alignment between stakeholders and facilitating inter-departmental discussions