Mark Fithian Email & Phone Number

Mark Fithian is a Co-Founder & Partner at WideOpen based in Greater Seattle Area, United States, North America. My work has always focused on helping businesses connect more successfully with their customers. This has evolved over the years. Early on, I created digital experiences requiring deep user engagement. As an agency guy, I developed programs driving customer response. As a marketing consultant, I designed customer strategies to capture market share. I saw organizations making small, focused improvements, but it never became part of their DNA. They struggled to embrace the customer-centric practices necessary for sustained success. What’s more, they were wasting countless millions of dollars on duplicative, fragmented experiences that frustrated customers. So that’s the challenge we decided to tackle, leading to the creation of WideOpen in 2011. We partner with clients to reconnect with their customers and chart a path forward through Strategic Customer Experience. We aim to get customer centricity back into the heart of the company through holistic insights, strategic planning, blueprinting, operating model alignment, and cultural advocacy—core competencies that help clients achieve customer obsession. If you are interested in learning more about how Strategic CX can benefit your organization, DM me or reach out via email: mark@thisiswideopen.com