John Boyer Email & Phone Number

John Boyer is a CEO | General Manager at RAF Technology, Inc. based in Portland, Oregon Metropolitan Area, United States, North America. Dynamic leader with a career marked by strategic contributions to the success of Fortune 50 and high-growth tech start-up enterprises and their clients. Extensive experience building and evolving client-facing programs, teams, and processes that optimize internal and external customer experience. Specialist in SaaS client success strategies, with demonstrated expertise in onboarding, optimization, and value demonstration. Hands-on, analytical, and collaborative servant leader who measures success through empowering the growth and achievement of others. * Notable Skills & Qualifications * Evaluates business, operational, and financial trends and performance data, as well as customer and employee feedback, to identify and deliver strategic insights in support of continuous process and performance improvement. Influences operational, organizational, and customer management strategies at the executive level as a trusted advisor. Analyzes and resolves RFO as a diplomatic and highly accountable executive escalation point for critical customer issues. Builds collaborative relationships with customer organizations and cross-functional internal teams while driving quality, benchmarking KPIs in support of continuous improvement, and creating programs that drive customer success and loyalty. Leads and participates in cross-functional initiatives as a project manager, program manager, sales engineer, and solution architect, with ownership of vendor relations, contract administration, and RFP creation and response. Develops training plans, quality measurements, and metrics to ensure employees consistently achieve performance goals. Fosters accountability, adaptability, integrity, and collaboration while empowering teams to take ownership of NPS results. Guides teams and customers through periods of major business transformation while meeting and exceeding targets for efficiency, quality, business value, gross margin, EBITDA, churn (upsell and retention), and customer satisfaction.